Crucial Conversations: Tools for Talking When Stakes Are HighThis New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversationespecially difficult onesleads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather